topic Re: xperia c4 dual touch problem in C Series

xperia c4 dual touch problem

krishna_5255 — Fri, 14 Aug 2015 09:14:21 GMT

i purchased c4 last month and very happy at that moment but next day itself i found the piece is defect as i couldnt get signals and speaker problem as well that was replaced by the shop where i purchased the cell. now i am facing problem with the touch. it is not working and its working aotumatic and deleting changing every thing in my phone. as i was in a remote location now calling someone is also becoming difficult for me and was angry with the mobile and wanted to hit it to the ground but money is coming in to mind.previosly i used arc s and c models but not faced any problems.DIDN'T EXPECT SUCH KIND OF PRODUCT FROM SONY & I WISH TO HEAR FROM THEM ABOUT THIS PROBLEM

Re: xperia c4 dual touch problem

Samuel1 — Fri, 14 Aug 2015 09:18:22 GMT

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: xperia c4 dual touch problem

akhilkhatri07 — Sun, 30 Aug 2015 04:21:08 GMT

Hi i Have Purchase this phone on 31/07/2015 and till 20/08/2015 phone was working fine with out any issue but after that phone started lagging and also started giving touch issue and so check and took the phone to near by gallery on 28/08/2015 there did the software update on the phone and it was working fine till yesterday but today it again started giving the same issue .. plz help on this i have trusted sony and so this is my first Experiance with this company and dont want a bad one as i want to stick with the same phone so get a solution on this soon .... Regards Akhil....

Re: xperia c4 dual touch problem

amit_rocking87 — Mon, 31 Aug 2015 08:39:22 GMT

have u checked in safe mode ?

there must some app which you have installed causing the same . you have to check in safe mode.

if issue persisited in safe mode then you have to again visit the SC and asked them to check motherboard.

Re: xperia c4 dual touch problem

Zafphkiel — Sun, 22 May 2016 04:05:40 GMT

guys are you nuts?? we already tried in PC companion yet no good results...

this is a SOFTWARE PROBLEM! better out the next update!

Re: xperia c4 touch screen problem

Bibe018 — Tue, 05 Jul 2016 13:11:55 GMT

Hi "Sony Support" I purchased this phone last 2 months. Well the performance is quite well in the beginning but now I'm facing this touch screen issue. You know, I expected a lot in your device, and I even chose Sony Xperia C4 over iphone SE because Samsung and iPhone is too mainstream nowadays. And I see Sony as an excellent choice, but now I'm totally disappointed because this is not the first error that I experienced with your gadgets. I hope that when someone complains about a problem in your device, you go work on it in no time. Sony have so many software problems today. I had problem with my game that freezes on PS3 and I've read that it was also a software problem. My uncle got a problem on his Sony phone, my friend's Sony Xperia Z1 too. They gave it to Sony Support branches and they said that the branch they went to requires more time, sending them to another branches, requiring them to change the parts even though the device is still fresh. PLEASE DO FIX YOUR SOFTWARE PROBLEM/TOUCHSCREEN PROBLEM on Sony Xperia C4 and PLEASE DO FIX ALL SOFTWARE PROBLEM complaints not just on Mobile but on every product you have, Sony. Thank you, and please reply on this message.

Re: xperia c4 dual touch problem

RMHadiKusuma — Wed, 13 Jul 2016 08:29:07 GMT

I already read some solution such repair software of sony xperia c4 using xperia companion, and i did have repair it, twice.

I even disable the glove mode as call centre advice me. Upgrade the xperia home as some forum and group talk. Baut still, i face the same problem. The screen still going wild some time with different frequent.

I already check the touchscreen on hardware analist, but when i checked it, its fine. But when use it in usual day, trouble comes, more and more. Please somebody help this up>>

Re: xperia c4 dual touch problem

DanishRR — Mon, 08 Aug 2016 12:16:43 GMT

Cab you tell me how to solve touch problem of Sony C4 please

Re: xperia c4 dual touch problem

sumantaadk — Fri, 12 Aug 2016 03:37:08 GMT

My xperia c4 dual(e5333) (5.1 LOLLIPOP) starts to have touch problem after 3 months of purchase. Sometime touch is smooth and sometime change in to ghost mode(lol). Currently I am trying on different combination to check if it fix. I have uninstalled updated webview and it is smooth now. I dont know the exact issue but if the problem be more worse I will send it to the shop where I buy from. From now, I will not buy any sony product.

Re: xperia c4 dual touch problem

sumantaadk — Fri, 12 Aug 2016 05:43:14 GMT

Finally problem solved by slightly hitting the screen with finger

Re: xperia c4 dual touch problem

Arkaprava — Fri, 19 Aug 2016 07:51:09 GMT

HAve anyone got solution of the problem please reply totally dissapointed buying this product!

Re: xperia c4 dual touch problem

sumantaadk — Mon, 29 Aug 2016 14:39:29 GMT

My problem is solved by hitting every corner of the touch screen.

Re: xperia c4 dual touch problem

Novli — Mon, 05 Sep 2016 05:23:42 GMT

please help me
i have same problem and i want to flash my phone using flashtool from developer.sonymobile.com
it's gonna works???

Re: xperia c4 dual touch problem

Novli — Mon, 05 Sep 2016 05:24:32 GMT

just hit every corner and done??

Re: xperia c4 dual touch problem

Raaj1454 — Wed, 28 Sep 2016 15:20:00 GMT

How can update my c4 in 6 version

Re: xperia c4 dual touch problem

gunaji — Sat, 08 Oct 2016 07:08:51 GMT

i am also facing same touch pad problem with my xperia c4 dual.

i had done repaire using pc companion but problem solved by this is just for small time again same problem start.

i had update mobile 5 to 6 times using pc companion but the problem is still remain. touchscreen goes wild when touch.

Even sony service centre not helping in this issue. I dont expect such service from SONY . very disappionted with sony service. please check your update on pc companion and c4 dual model and rectify problem. This issue is damaging your image in mobile market from very long time.

if such things continuos i will suggest that dont buy such product from sony.

please look into matter and let me know.

regards

gunaji

Problems with new software of Sony Xperia C4

kahout — Thu, 27 Oct 2016 13:48:00 GMT

i have Xperia C4 Dual, i upgrade the software v. 27.3.B.0.129
i am facing now problem with touch screen, it is not working and now because of this problem i reset my phone but the problem is same. the software have some problem.
your cooperation is required.

Re: xperia c4 dual touch problem

Katipunero — Wed, 09 Nov 2016 01:35:20 GMT

I have the same problem with my Xperia C4, and now I am starting to lose my patience.

Re: xperia c4 dual touch problem

vasu31 — Tue, 22 Nov 2016 07:16:39 GMT

i am sony lover, facing same issue xpreia c4dual touch issue. i am 4 time software ripper but no use. i hate every sony product plz solve the issue sony team your market is down

Re: xperia c4 dual touch problem

Nuyu861 — Sat, 26 Nov 2016 03:40:12 GMT

Me have a same issue. Please fix it. ASAP.