topic Re: Sony c5 ultra Battery & Touchscreen problem in C Series

Sony c5 ultra Battery & Touchscreen problem

Davidgan — Mon, 14 Sep 2015 16:54:11 GMT

hi there I am facing my sony c5 ultra battery,screen & touchscreen problem.

i got 2 C5 ultra one black unit & one white unit

2 unit the problem I'm facing its on below

1.When I close my phone & charge to 100% then I on my phone the battery only show 95%-96% it's not fully charge

2.When I open my phone & charge to 100% then I close my phone & charge again the battery also show 94%-96% it's not fully charge

3.When I restart my phone the battery become higher percentage example like I use the battery left 55% then I restart my phone it become 72%..

4.Touchscreen response sometimes it's not smooth sometime it's ok...

5.White unit the screen it's not clear & quite blur compare to the black unit using same wallpaper & brightness with Engine Bravia 2 function On.

Anyway it's this software issue or hardware issue & what should I do???

Re: Sony c5 ultra Battery & Touchscreen problem

Uliwooly — Mon, 14 Sep 2015 17:07:30 GMT

@Davidgan

What I would do is to repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Sony c5 ultra Battery & Touchscreen problem

SophiaW — Tue, 15 Sep 2015 02:48:22 GMT

Hi Davidgan, welcome to the community!

Here are some further steps on running the repair:

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia
Device".
3. Ensure the phone is charged and select "Ok" in the
following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the
continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that
you are holding the relevant button down before during and
after the connection phase until the update/repair begins

I hope this helps! Let us know how it goes

Re: Sony c5 ultra Battery & Touchscreen problem

Davidgan — Tue, 15 Sep 2015 04:26:38 GMT

I will give a try & get back to u all asap

Re: Sony c5 ultra Battery & Touchscreen problem

Davidgan — Wed, 16 Sep 2015 06:39:36 GMT

Guys its still the same.. really wasted my time..
I did twice repair in sony pc companion
2 unit also like this

1.Phone left 33% battery,i shutdown my phone & charge only indicate 22%

2.Shutdown my phone charge battery from 22% to 26% & i open my phone back battery indicate 41%.

3.Touchscreen its still the same

Its this a 5.0 Lollipop software problem?? & what should i do?

Re: Sony c5 ultra Battery & Touchscreen problem

Erwin02 — Thu, 17 Sep 2015 10:24:31 GMT

Im experiencing the same problem. Sometimes my screen has burn-in (shadow images) my screen sometimes is not responsive and it took forever to charge to 100% but discharges battery fast

Re: Sony c5 ultra Battery & Touchscreen problem

Davidgan — Thu, 17 Sep 2015 12:34:33 GMT

My Black unit screen it's more beautiful compare to the white unit screen.. The white unit look very blur & the color
look like wash out...

I check other forum they said the white unit they put cheap lcd screen call Innolux into it..

Looks like I been con by Sony..

Re: Sony c5 ultra Battery & Touchscreen problem

Davidgan — Fri, 18 Sep 2015 03:05:50 GMT

Hello anybody there know is there a fix for this thing?

Re: Sony c5 ultra Battery & Touchscreen problem

Davidgan — Wed, 23 Sep 2015 13:09:18 GMT

Now I found out more problem my camera button cannot use..
I clear cache,data & restart my phone also the button cannot use...

SophiaW any solution??

Re: Sony c5 ultra Battery & Touchscreen problem

SophiaW — Wed, 23 Sep 2015 23:42:17 GMT

Hi Davidgan,

I'm sorry to hear that the software repair hasn't helped. I highly advise getting the phone into your local Sony Authorized Repairer to have it assessed under the terms of warranty for you. Contact your local xperia Support team here.

Re: Sony c5 ultra Battery & Touchscreen problem

Tushy — Sat, 26 Sep 2015 03:17:17 GMT

Am also facing similar issue.everytime I restart my phone it shows battery at 1% and stays that way even after booting in safe mode

Re: Sony c5 ultra Battery & Touchscreen problem

Davidgan — Sun, 11 Oct 2015 12:41:02 GMT

After send my 2 unit C5 ultra to workshop & comeback the phone still got the same problem ... is sony doing with my phone??? U can't even fix the problem... i just lost the trust on this stupid sony company..

Re: Sony c5 ultra Battery & Touchscreen problem

Davidgan — Sun, 11 Oct 2015 12:45:34 GMT

Anyway im going to buy note 5 & s6 edge plus... to replace your stupid c5 ultra... & im not gonna consider your new product anymore even the sony xperia Z5 premium... after the c5 ultra no more sony for me....

Im going to support samsung..byebye...

Re: Sony c5 ultra Battery & Touchscreen problem

Sahi555 — Tue, 13 Oct 2015 21:14:04 GMT

Same problem for me too wat to do

Re: Sony c5 ultra Battery & Touchscreen problem

androidFrust — Mon, 19 Oct 2015 09:08:05 GMT

same !

Re: Sony c5 ultra Battery & Touchscreen problem

joackomeave29 — Tue, 17 Nov 2015 02:52:23 GMT

My battery is having the same trouble, I charge it off to 25%, but when I turn it on I had 41% please help!

Re: Sony c5 ultra Battery & Touchscreen problem

aakashC5 — Thu, 21 Apr 2016 19:23:35 GMT

I am crying after buying a sony product c5 ultra

Re: Sony c5 ultra Battery & Touchscreen problem

aakashC5 — Thu, 21 Apr 2016 19:29:02 GMT

Touch interface is very bad.....even bad than a cheap phone....laggy keyboard...ar effect stopped working sometimes camera doesnt work....i hav paid so much money....for that sony product....it is showing its true colours after two days of purchase....WTH.....i dont know how iam gonna spend a year with thi so bad c5 ultra.....samsung producst are very much better than sony's.....ive wasted my money....

Re: Sony c5 ultra Battery & Touchscreen problem

YoGem — Sun, 24 Apr 2016 02:28:51 GMT

I am not a Sony employee but I switched from motorola, Samsung and LG.. To buy a Z3c.. Actually two of them, and then to the C5 ultra which is a very nice surprise considering its supposed to be a midrange device.

None of the issue are happening to me but as many of you are suffering of this kind of problems you will like to contact Sony directly rather than posting your concerns and venting against a "public" and "customers" powered forum.

It may happen to all brands to release a batch of defective devices, it's not just Sony's prerogative to have defective devices.

Contact your local Sony customer service center (be sure it's a real Sony one), explain the issue and ask to receive a replacement device.

Re: Sony c5 ultra Battery & Touchscreen problem

Kamn — Sat, 04 Jun 2016 10:17:26 GMT

Dirty fix is tu turn on glove mode in display.
Lower part of screen will then work even when phone is not in your hands.