topic Re: proximity sensor issue on Xperia C in C Series

proximity sensor issue on Xperia C

Ptandon — Tue, 29 Oct 2013 16:00:30 GMT

screen would not dispay after call is dialled. Re installed phone software, tested it with sony diagnotics, worked in 1 out of 4 or 5 instances I ran the test.

Any solutions?

Re: proximity sensor issue on Xperia C

Uliwooly — Tue, 29 Oct 2013 16:59:27 GMT

Is there anything near or on the proximity sensor? protective case, or protective film or even grim?

You can test it

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

Re: proximity sensor issue on Xperia C

Ptandon — Tue, 29 Oct 2013 17:10:41 GMT

Yes this is done.. There is nothing around it.. I downloaded this app also called proximity sensor finder from Google Play Store. It also showed the same results. Once an object is passed in Front of the proximity sensor..it detects.. But when the object is removed it doesn't....

Re: proximity sensor issue on Xperia C

Uliwooly — Tue, 29 Oct 2013 17:12:11 GMT

It might be a hardware issue. you could repair your phone with SUS or PCC but if that doesn't work then

http://www.sonymobile.com/global-en/support/contact-us/

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: proximity sensor issue on Xperia C

sanjeet_sharma_ — Tue, 29 Oct 2013 18:58:27 GMT

I brought xperia C 2 days ago and facing same issue.. Can anybody help us please

Re: proximity sensor issue on Xperia C

Uliwooly — Tue, 29 Oct 2013 19:02:18 GMT

@sanjeet

You don't have to create multiple threads, one is more than enough

Re: proximity sensor issue on Xperia C

Ptandon — Wed, 30 Oct 2013 02:05:09 GMT

Looks like a hardware issue to me as well. I had taken it to the service center who formats, reinstalls the os & gives it back. Works for few calls & then is back to normal. The company is not yet ready to accept the issue as a hardware one.

Only option I see today is to use a flipcase all the time & making sure that not even a fingerprint comes nearr the sensor. This is an un relasitic solution for a phone in this premium segment.

Re: proximity sensor issue on Xperia C

surtitanuj — Mon, 04 Nov 2013 18:20:03 GMT

Dear All,

I don't know whether this solved the problem or not, But even I am facing the same problem. I bought the phone last week and also put a scratch a guard on it.

When I am dialing a phone and put it on MY ear display automatically turns off but when I want to end the call it never turns on nor power button works.

Kindly advise whether I should remove this scratch guard to fix this issue or not or is their any other solution for this. I am having 30 days replacement gurantee with the online portal from where I bought this.

Thanks In Advance.

proximity sensor issue

chetanrK — Fri, 08 Nov 2013 09:55:50 GMT

i bought xperia C 2 day ago...its proximity sensor is not working.....as soon as i make a call its screen goes off but dont restores to normal state even phone is not near to ears......is it hardware problem or any settings issue?

Re: proximity sensor issue on Xperia C

daraamir — Fri, 08 Nov 2013 10:34:43 GMT

guys i was also facing same problem but i removed the cover and then put the phone back in cover after that i press a little bit on both sensors to fit cover and after that swiped on sensor two,three times with a press..alhamdulillaha it worked..

Screen black during calls

mohi — Tue, 12 Nov 2013 14:32:35 GMT

my phones hangs and the screen goes completely blank when i make or receive call

Topic edited by Rickard

Re: xperia c

Alexander1 — Tue, 12 Nov 2013 16:26:21 GMT

Do you have any cover or screen protector that may cover the proximity sensor located on the top of the phone (next to the Sony logo).

Download Xperia Diagnostics to test the proximity sensor by covering the top of the phone with your hand.

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

Re: xperia c

mohi — Tue, 12 Nov 2013 16:58:34 GMT

have already tried this options and hvae given the phone for servicing its a new phone just 20days old

xperia c

divz — Wed, 13 Nov 2013 07:48:19 GMT

M facing a problem as m not able to see anything on my screen during call. Due to this m not able to disconnect my calls or unbale to do anything. help ASAP

Re: xperia c

_Ashish9433 — Wed, 13 Nov 2013 19:24:04 GMT

even i am facing this issue, any xperia people ask for installation of the software what is this going on? i think we should request sony for replacing this handset. As all the Xperia C users are facing same issue

Lot of Issues in Xperia C

_Ashish9433 — Wed, 13 Nov 2013 19:39:43 GMT

Hi RIckard,

Previously as well i had posted on the forum and mailed you regarding lot of issues in Xperia C

Here are some of the issues which i am facing and as well as lot of other people are facing, can you please help us?

1. Proximity sensor issue on Xperia C :- Proximity issue link - http://talk.sonymobile.com/t5/Xperia-C/proximity-sensor-issue-on-Xperia-C/m-p/427629#U427629

2. On restart everything resets which is on SD card - http://talk.sonymobile.com/t5/Xperia-C/On-every-restart-personalization-resets/m-p/438783#U438783

3. Battery drains from 30% - 5% within few minutes - http://talk.sonymobile.com/t5/Xperia-C/3-Major-issues-on-this-phone-replaced-4-times-but-yet-same-3/m-p/445613#U445613

4. 8MP camera pics are not at all good - http://talk.sonymobile.com/t5/Xperia-C/Camera-Problem/m-p/438277#U438277

I was the first person to report all this problems almost 3 weeks back but still yet no solution. If you guys cannot give the solution take your phone back and refund us the money.

Re: Lot of Issues in Xperia C

Ptandon — Thu, 14 Nov 2013 01:56:44 GMT

My handset is already with service center for the mentioned issues, second time since the purchase nearly a month ago. If this time I do not get a satisfactory solution, I am planning to move to the consumer court. There are issues with network connectivity as well, apaprt from those mentioned. Try swapping the sim cards or go on roaming & it will take 30 minutes & 20+ pincode entries to register on the network,

Re: Screen black during calls

spt — Sat, 16 Nov 2013 07:34:40 GMT

even i get same problem right from my first call on phone. its just 2 days old now

Re: Screen black during calls

santosh_vaza — Sun, 17 Nov 2013 04:21:04 GMT

Hi,

I have same phone, but when i recieve calls. My phone gets blank it may be due to sensor. But when moving from ear to type nmber it gets restored again.

But AFAIK, i am using it since 1 month. Really guys i have'nt restarted my phone yet !!!!!!.

Couple of apps are installed on my phone, whatsapp,gmail,facebook, many games etc.

May be youshould try removing apps that are of not use,

I have not faced any problem, Ehile playing HD games, videos the backside of phone gets a little bit hot. but its OK.

Re: proximity sensor issue on Xperia C

Sonam — Sun, 17 Nov 2013 05:16:47 GMT

Hi All,

I am also facing the same issue.Whenever I am trying to call to anyone my screen getting locked and I am not able to disconnect the call.

I called to the customer care regarding this issue and as per suggestion I reinstalled the software for Experia C but problem is not yet resolved.

Did anyone get any solution for it..