topic Re: Sony kd49xf8096 supports Amazon Alexa ?? in Android TV

Sony kd49xf8096 supports Amazon Alexa ??

geokor11 — Wed, 15 Jan 2020 15:18:09 GMT

Good afternoon ,

Could you pls inform me if this model supports Amazon Alexa ??

I can't find some compatible app in my preinstalled apps...

Re: Sony kd49xf8096 supports Amazon Alexa ??

LightFoot — Wed, 15 Jan 2020 15:48:34 GMT

@geokor11 wrote:
Good afternoon ,
Could you pls inform me if this model supports Amazon Alexa ??
I can't find some compatible app in my preinstalled apps...

Hi @geokor11 According to Sony this model does support Amazon Alexa. If the app has disappeared then I would try a factory reset. It only appears on compatible models.
https://www.sony.co.uk/electronics/support/articles/00186768

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49xf8096/articles/00170595

If it still doesn’t appear then I would contact Sony UK Support

Re: Sony kd49xf8096 supports Amazon Alexa ??

Marino.Manolo — Wed, 15 Jan 2020 16:39:00 GMT

@geokor11 update TV's for Alexa App:

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xf80xx-series/kd-49xf8096/downloads/00016450

Re: Sony kd49xf8096 supports Amazon Alexa ??

geokor11 — Thu, 16 Jan 2020 08:44:45 GMT

Good morning ,

Recently updated my TV with the latest software release..

Unfortunately neither after update I didn't see the Amazon App in my apps.

Factory reset is probably a solution but I want to avoid it because I don't want to loose all my installed apps.

Can you suggest me any other solution ??