TV - Internet drops in and out

Osneyrich — Sun, 05 Jan 2020 19:23:34 GMT

Hi everyone

I have a KD43 XE8396 smart tv and it keeps dropping the internet connection.

When it does it, it’s for a few seconds then reconnects... it does this maybe two or three times in an hour.

The BT router connects wirelessly, and it has a direct line of sight to the tv.

This has started happening about 18 months after buying the tv; the router has been the same throughout.

Any suggestions please?

Thank you!

Re: TV - Internet drops in and out

Sean_Mc — Mon, 06 Jan 2020 14:11:13 GMT

Hi there,

Welcome to the Sony Community.

Please see the following troubleshooter here for Wi-Fi signal connection issues.

Let me know how you get on.

Best wishes,

Sean