topic KD-55XE8596 shut down and will not restart in Android TV

KD-55XE8596 shut down and will not restart

Heavygeoff — Mon, 06 Jan 2020 11:24:10 GMT

Whilst watching TV it shut down without notice and will not restart, there is no green light on the front of the TV. When you turn on and off on the wall you can hear a click but nothing happens. The set is 18 months old, any advice?

Re: KD-55XE8596 shut down and will not restart

Pascale_F — Tue, 07 Jan 2020 19:32:45 GMT

Hi Geoff,

Welcome to the community.

I'll see if I can track down an answer. Maybe someone else in the community has an idea in the meantime.

Thanks,

Pascale

Re: KD-55XE8596 shut down and will not restart

Heavygeoff — Mon, 13 Jan 2020 21:03:01 GMT

Thank you sorted it out, main board had gone down.

Re: KD-55XE8596 shut down and will not restart

Win_88 — Wed, 15 Jan 2020 18:19:32 GMT

Hi there,

You should contact your nearest repair centre for help with that: https://locator.sony/en_GB/servicecentershttps://locator.sony/en_GB/servicecenters

Win_88