topic Re: KDL50W809C Sean_Mc in Android TV

KDL50W809C

Zacharias75 — Sat, 12 Oct 2019 18:58:13 GMT

Hi my Android tv is blank,on the screen but sound is playing...

Re: KDL50W809C

Sean_Mc — Wed, 23 Oct 2019 08:43:38 GMT

Hi there,

Welcome to the Sony Community.

Have you tried a factory reset which should resolve the issue? You can see more details on how to perform this here.

Best wishes,

Sean

Re: KDL50W809C

Zacharias75 — Fri, 01 Nov 2019 14:52:01 GMT

Hi Sean. Yes I did it but no luck.Could it be the t con board that’s causing it ?

Thanks for replying

Re: KDL50W809C

Sean_Mc — Fri, 01 Nov 2019 15:40:20 GMT

Hi again,

Sorry to hear that this did not resolve the issue for you.

I would recommend getting in touch with the support team here who will be able to advise further.

Best wishes,

Sean

Re: KDL50W809C Sean_Mc

Zacharias75 — Wed, 06 Nov 2019 19:33:38 GMT

It might work the whole day properly then all of a sudden horizontal lines appear and after a while it works again. Could it be the t con board?
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Re: KDL50W809C

Zacharias75 — Fri, 08 Nov 2019 18:03:14 GMT

Hi again.. I switch on the Tv and there’s vertical lines all over the screen after an hour or so it fixes and shows like new if I switch it off and open it the next day it does the same again then shows again. Could it be the t cord board?? Or is it the panel if it’s the panel I don’t think it’s worth fixing due to high costs. I’m a big time Sony fan but disappointed at the moment as I have heard it’s a common problem on Sony’s smart TVs with the same problem as mine.