topic New Bravia TV in Android TV

New Bravia TV

TVproblems — Thu, 31 Oct 2019 09:38:38 GMT

We lack much knowledge about what we are doing but we have managed to set up our new TV on WiFi but we cannot get it to connect with our freesat box. We checked and the free sat works on the old set. Have we be sold the wrong tv or can any one suggest what we might be doing wrong?

Re: New Bravia TV

LightFoot — Thu, 31 Oct 2019 10:03:31 GMT

@TVproblems wrote:
We lack much knowledge about what we are doing but we have managed to set up our new TV on WiFi but we cannot get it to connect with our freesat box. We checked and the free sat works on the old set. Have we be sold the wrong tv or can any one suggest what we might be doing wrong?

Hi @TVproblems So we can help you, would you please let us know the full model number of your TV (it will start with KD) and the make and model number of your freesat box.

Re: New Bravia TV

TVproblems — Thu, 31 Oct 2019 10:42:13 GMT

Model is KDL 40WE663 serial 6781244

Re: New Bravia TV

LightFoot — Thu, 31 Oct 2019 11:24:16 GMT

@TVproblems wrote:
Model is KDL 40WE663 serial 6781244

Hi @TVproblems Make and model of Freesat box?

Re: New Bravia TV

TVproblems — Thu, 31 Oct 2019 12:36:34 GMT

Bush FSATHD

other numbers on back old device

1548HS002960

MAC:0015C044C059

Dont know which are significat,

Re: New Bravia TV

royabrown2 — Thu, 31 Oct 2019 12:46:33 GMT

@TVproblems

That’s not an Android TV, it’s Linux, so you should be in the Other TVs section, not here. But we will stretch a point for you....

According to the spec of the TV, it has 2 HDMI inputs and a SCART.

And it’s a 2017 TV; did you buy it new, or is it secondhand?

But let’s assume, either way, that it’s working OK.

It is vanishingly unlikely that your Freesat box hasn’t got at least one of these output options, though we won’t be able to tell you for sure until you tell us the make and model of your box.

[EDIT: OK, now we know what it is, yes it has both HDMI Out and SCART Out]

As the Freesat box has HDMI Out, it’s best connected with an HDMI cable, if you have one or can get one, to either of the two HDMI Ins on the TV. It doesn’t matter which, though I’d use HDMI 2, and reserve HDMI 1, which has ARC, for a soundbar or home cinema system.

But if you only have a SCART cable, connect it with that to the SCART In on the TV. For now.

Then turn on the Freesat box.

The TV may switch automatically to that input, or you may have to press the top left button on the TV remote one or more times until it is on the same source as the Freesat box is plugged into.

When you see the picture from the Freesat box, you know you’re there.

Enjoy.....

Re: New Bravia TV

TVproblems — Thu, 31 Oct 2019 12:52:40 GMT

We bought the TV new fron Curry’s yesterday. Rather putout to find it is a two year old modal! We have connected it to the HDMI sockets, tried both 1 and 2 and it just comes up with a message saying no signal detected. We have checked the freesat in our old tv and it works perfectly.

Re: New Bravia TV

royabrown2 — Thu, 31 Oct 2019 13:01:21 GMT

@TVproblems

Try the SCART input, if you have a cable handy, just for test purposes.

Did you use HDMI on your previous TV? Same HDMI cable?

Do you have to switch HDMI on, on the Bush?

Re: New Bravia TV

TVproblems — Thu, 31 Oct 2019 13:21:50 GMT

We used it on our old tv, as I said we have just reconnected it all to the old one and the freesat worked fine, we checked the box was switched on when we tried to programme the new tv. Not sure if we have the right cable to use the scart socket.

Re: New Bravia TV

royabrown2 — Thu, 31 Oct 2019 13:48:00 GMT

@TVproblems

Have you got any other HDMI devices you can try on the TV, such as a DVD or BluRay player?

Failing that, I think you need to get Curry’s involved, to check if the TV is working properly at all.

Re: New Bravia TV

TVproblems — Thu, 31 Oct 2019 14:09:42 GMT

Thanks so much for all your help.

We contacted Curry’s. After many pressing of buttons they said we had to go to Sony and gave a number so quickly we had to go through the whole process again to write it down! Sony went through much of what you have suggested and then decided it needed reprogramming! They have twice said they are sending an email so I can do this but it has not arrived. Of course you cannot ring the shop we bought it from and talk to them...such is progress. Difficult not to sound like a grumpy old person but it should have been easy to do this and it’s not!

Re: New Bravia TV

royabrown2 — Thu, 31 Oct 2019 14:27:08 GMT

@TVproblems

Well, you have a result, anyway.

By getting you to call Sony, Curry’s have acknowledged that you have a fault with the set.

And it may well be the path of least resistance to wait for the email from Sony to arrive.

It is probably going to tell you how to factory reset the TV; this may or may not clear the fault.

However, your redress for faulty goods is against the retailer who sold it to you, not the manufacturer, irregardless of any guarantee or warranty you might have from Sony; the Consumer Rights Act 2015 makes this perfectly clear, and Curry’s know this perfectly well, but they are banking on you not knowing it.

So if the email from Sony never arrives, or you carry out the instructions and it doesn’t fix the TV, call Curry’s and reject the TV. Do not accept any offer of a repair; but accept a refund or a replacement, your choice.

You may be guided in your choice here by the information that this is not exactly a current model, especially if you think the price you paid didn’t reflect that.

Though if it did, and you would be happy with a replacement, I’m sure Curry’s will let you take your Freesat box to the store and check the replacement out before it is delivered.

Re: New Bravia TV

royabrown2 — Thu, 31 Oct 2019 14:53:55 GMT

@TVproblems

A little more checking reveals that

(a) Curry’s price is very competitive

(b) Despite its 2107 model year, this set is still in Sony’s current range

(d) There aren’t any later 40” sets from Sony anyway

However, if you can accommodate a 43” set, you can do much better, and Curry’s have the year newer KDL43WF663 set for only £10 more than the one you have now.

Re: New Bravia TV

TVproblems — Thu, 31 Oct 2019 15:08:50 GMT

Wow, you are amazing! Thank you for all your efforts. I did find a scart cable that fitted and the Bush logo came up and then BBC 1. It would not switch to any other stations so I tried to go to settings but could not get to the screen where it searched for stations. It just would not let me move on. We will have to go back to the shop as you suggest and insist they sort it out. Thank you again, you have been far more help than the ‘official’ channels!

Re: New Bravia TV

royabrown2 — Thu, 31 Oct 2019 22:06:11 GMT

@TVproblems

Thanks for your kind words.

Just to clarify a couple of things, though:-

You have Freesat, but do you have a terrestrial aerial as well? If so, have you plugged that into the TV and tuned it? Doesn’t matter if not, but just so that I know...

When you got that BBC1 up, it was from the Freesat box, yes? And to get other channels you were using the remote for the Freesat box, not the TV remote?

But you still couldn’t get any other channels on the Freesat box? Which is weird, as nothing should have changed there?

Or were you trying to use the new TV remote? Which, if it can even control the Freesat box at all, needs setting up to do that, and probably hasn’t been.

If so, try again, but don’t try to use the TV remote for anything other than choosing the HDMI input you are going to watch, and making volume, sound, and picture adjustments on the TV.

And use the Freesat box remote for switching channels and so on, on the Freesat box.

As ever, please report back on the above, and if any of it makes progress with this.

We can worry if either remote can control the other device or not once we have the basics working.

Re: New Bravia TV

TVproblems — Thu, 31 Oct 2019 22:43:28 GMT

Hi Roy?

Its all working! I finally got the email, not sure if it did any good as I couldn’t complete all the steps, some of the terms did not match. However Since the scary had shown signs of working, plugged it back in HDMI socket and it worked! It took me a while to realise it had as I was using the wrong remote to try and change channels! After a day of trying to get it working I stopped thinking clearly! Great result in the end.

thank you for your interest, help and support.

Re: New Bravia TV

royabrown2 — Fri, 01 Nov 2019 10:40:41 GMT

@TVproblems

Great! So you have the best current Sony 40” TV, at a good price, and now working.

Curry’s off the hook, Sony off the hook.

I suspected a ‘wrong remote’ issue, but these things have to be described tactfully 😛

All you have to do now is enjoy it...