topic KD55A1 stopped turning on with Google Home in Android TV

KD55A1 stopped turning on with Google Home

MikeGUK — Thu, 03 Oct 2019 09:42:46 GMT

Google home and my Sony A1 have been working wonderfully for 12 months or more.

Small power cut yesterday and all the TV settings went screwy. Reset everything and eventually got it to be seen by Google Home.

Now, however, it will no longer turn on and off with voice command through Google Home.

Was fine before.

Can do volume etc. but Google says the TV does not support remote power. Given it worked before this is odd.

Any suggestions? Something our family use all the time and very frustrating to lose.

I have checked software updates etc. and all good.

Re: KD55A1 stopped turning on with Google Home

Pascale_F — Sat, 05 Oct 2019 11:00:25 GMT

Hi Mike,

Welcome to the community.

I'll see if I can find anything out for you and in the meantime, maybe someone else in the community can help.

Thanks,

Pascale

Re: KD55A1 stopped turning on with Google Home

The_Black_Rose — Tue, 08 Oct 2019 16:51:26 GMT

Hi MikeGUK,

I've heard about this before. Did you try rebooting the speaker? https://support.google.com/googlenest/answer/7072490?hl=en&ref_topic=7562677

Cheers,
The_Black_Rose