topic Sky Soundbox no sound or picture through HMDI cable in Android TV

Sky Soundbox no sound or picture through HMDI cable

Billy_Bear — Sat, 28 Sep 2019 15:09:38 GMT

I have a Sony Bravia KD-65S9005B and Sky Q.

I have just purchased a Sky Soundbox and the connections should be straightforward, HDMI from the TV to the Soundbox, HDMI to Sky Q, optical cable from the Sky Soundbox to the TV. I am using HDMI 1 on the TV. In this configuration I get no picture (TV) and no sound (TV or Sky Soundbox). If I remove the HDMI cables from the Sky Soundbox and revert to the HDMI connection between the TV and the Sky Q box and just use the optical cable between the TV and the Sky Soundbox I get picture and sound (TV & Sky Soundbox).

Sky has not resolved the issue and I have tried new HDMI cables. Are there some settings I need to change on the TV for the Sky Soundbox to work through the HDMI cable? I can get it to work with just the optical cable but I would like to know why I cannot use the HDMI cable options. Any pointers on this problem would be greatly appreciated.

Rif.: Sky Soundbox no sound or picture through HMDI cable

rooobb — Sat, 28 Sep 2019 18:30:05 GMT

Do you know that Sky Soundbox do not support HDMI ARC? it obviously need an optical connection in order to get audio back from tv.

Re: Sky Soundbox no sound or picture through HMDI cable

LightFoot — Sat, 28 Sep 2019 18:49:44 GMT

Hi @Billy_Bear

Have you tried the Sky soundbox community https://helpforum.sky.com/t5/Sky-Soundbox/bd-p/skysoundbox

Rif.: Sky Soundbox no sound or picture through HMDI cable

Billy_Bear — Mon, 07 Oct 2019 14:57:58 GMT

Thanks for the information, it's all clear now.