topic Re: Kd-55AG9 in Android TV

Kd-55AG9

Lesprob — Thu, 19 Sep 2019 21:06:57 GMT

Disappointed as new and very expensive oled tv will not run All4 , My5 or ITV hub. The BBC iPlayer works fine as do Netflix etc.

In all cases the app shows the adverts for the chosen channel then the 'waiting' dots and there it stays. My5 follows with an 'oops' message. Anyone else with this problem? Have tried a reboot.

Re: Kd-55AG9

Pascale_F — Sat, 21 Sep 2019 11:18:05 GMT

Hi Lesprob,

Welcome to the community.

I'll look into this for you and see if I can find out. Someone else in the community may be able to advise in the meantime.

Thanks,

Pascale

Re: Kd-55AG9

Vanilla_ — Tue, 24 Sep 2019 17:12:29 GMT

Hi Lesprob,

Have you tried to reset the TV to factory settings? The steps are explained here: https://www.sony.co.uk/electronics/support/articles/00122829

Let uis know if this resolves it,

Vanilla_

Re: Kd-55AG9

Lesprob — Tue, 24 Sep 2019 18:10:05 GMT

Thanks for that. In discussion with Sony Customer Service tried several options but it was a factory reset that resolved the problem.