topic Re: kD 49XD7005 New update in Android TV

kD 49XD7005 New update

Sean2093 — Tue, 06 Aug 2019 09:39:37 GMT

Been in phone to Sony about this new update.since I’ve updated tv it keeps rebooting.somy says I need to take to tech person.but warranty ran out so I’ve got to pay.theres no way I’m paying it’s sony fault sending updates out with bugs in.got to wait for phone call tomorrow see what the outcome is.

Re: kD 49XD7005 New update

jgn88n — Tue, 06 Aug 2019 15:59:26 GMT

in the same position. I contacted AO as thats who I bought the TV from.. they will be happy to pay for a repair, but I just cannot get hold of Sony to organise it.

Re: kD 49XD7005 New update

Sean2093 — Tue, 06 Aug 2019 22:17:02 GMT

Hi
Well I’m just waiting for Sony to ring me back tomorrow morning if they don’t ring me I’ll be straight back on the phone.if they downgrade the software I’ll be happy as it worked perfect

Re: kD 49XD7005 New update

Tenneen9000 — Fri, 09 Aug 2019 14:43:52 GMT

Hi Sean2093,

I don't think that a software downgrade is an option with Android TVs. Nevertheless, do let us know the outcome of your last call with the customer support.

All the best,

Tenneen9000

Re: kD 49XD7005 New update

Sean2093 — Fri, 09 Aug 2019 18:01:34 GMT

sony support can’t do nothing for me because warranty ran out on my tv.i said well I’m not paying as its Sony fault sending a update out what’s started rebooting my tv.then said what about downgrading they said we can’t do this.all I got off the guy at the other side of the phone well you after pay to see what’s wrong with the tv I had to put the phone down on him because I was loosing it with him.thanks Sony for nothing

Re: kD 49XD7005 New update

The_Black_Rose — Mon, 12 Aug 2019 16:38:43 GMT

Hi Sean,

I believe that the version of the software can't be downgraded. Let me pass this to my contact at Sony. Hopefully, they'll be in touch soon.

Cheers,

The_Black_Rose

Re: kD 49XD7005 New update

Sean2093 — Mon, 12 Aug 2019 16:41:39 GMT

Ok thank you

Re: kD 49XD7005 New update

Sean2093 — Sat, 17 Aug 2019 21:14:06 GMT

Well I had this sent from sony

Re: kD 49XD7005 New update

jgn88n — Sun, 18 Aug 2019 15:00:26 GMT

Absolutely terrible from Sony. Never purchasing a tv from them again.

Re: kD 49XD7005 New update

Sean2093 — Sun, 18 Aug 2019 15:03:39 GMT

I know mate.so looks like buying a new tv
How’s you getting on with your tv??

Re: kD 49XD7005 New update

jgn88n — Mon, 19 Aug 2019 14:05:54 GMT

They’ve told me to go to an approved repair centre and then get a price.

Even though it’s clearly their fault and that the fault has caused the mainboard to fry! They know how much their parts cost surely? More complaint needed as they keep fobbing me off that this isn’t a wide scale problem!

Re: kD 49XD7005 New update

jgn88n — Wed, 21 Aug 2019 11:37:56 GMT

https://www.reddit.com/r/bravia/comments/b80ufr/sony_android_kdl65w850c_stuck_in_a_boot_loop/eps5hx6/

Came to this chaps house and did it for free! out of warranty.. how is that fair

Re: kD 49XD7005 New update

Sean2093 — Wed, 21 Aug 2019 18:20:27 GMT

Hi mate
Why can’t they do it for us.so fed up with tv now looks like buying another
android tv but not Sony!

Re: kD 49XD7005 New update

jgn88n — Wed, 21 Aug 2019 18:31:27 GMT

Just had a quote from an approved repair company, it’s 350ish all in to replace the mainboard. The repair company are aware that this is an issue. Sony.. do not.

Absolutely appalling from Sony. I will not be letting this matter lie until I’ve had a full and justified response from them.

Sent from my iPhone

Re: kD 49XD7005 New update

Sean2093 — Wed, 21 Aug 2019 18:44:27 GMT

Hi
Well let me know how you get on.ive told customer service to look there
forum and see how many people are complaining about this.i can’t phone them
again because I end up loosing it.all we need is to oust post on and see
how many who’s having problems since new update then sending it as email
with screen shot

Re: kD 49XD7005 New update

jgn88n — Thu, 22 Aug 2019 09:15:50 GMT

Yeh same, can’t handle the phone centre as it’s all so scripted and clearly not somebody who’s there to coordinate a repair.

Feel free to include me in emails.

Edited [personal details removed]

Worth getting onto them on twitter and Facebook.

Sent from my iPhone

Re: kD 49XD7005 New update

Sean2093 — Wed, 21 Aug 2019 18:55:27 GMT

Hi
Ok will do.dont have Facebook or Twitter.lol.

Re: kD 49XD7005 New update

jgn88n — Thu, 22 Aug 2019 14:10:27 GMT

Ah fair enough! They still don’t reply on their twitter. Getting annoyed now

Sent from my iPhone

Re: kD 49XD7005 New update

ancaise — Thu, 22 Aug 2019 17:11:47 GMT

i have the same issue , although they haven’t closed it off yet.

see https://community.sony.co.uk/t5/android-tv/sony-bravia-tv-no-internet-access-since-v8-0-0-v6-6520-kernel-3/m-p/2640747#M37949

You will see the ext naive debugging i’ve done as well and their answer

im in Uk with 5 year john lewis warranty, so in 10 days they will be my next port of call.

so obvious it’s update related, if only we could roll back via USB install

andy

Re: kD 49XD7005 New update

Sean2093 — Thu, 22 Aug 2019 17:30:27 GMT

Hi
I’m just fed up getting fobbed off all the time.something needs doing about