topic Re: KD-65XE9005 oreo 8.0 hdmi arc not working in Android TV

KD-65XE9005 oreo 8.0 hdmi arc not working

HorGrath — Thu, 31 Jan 2019 08:20:20 GMT

hdmi arc stopped working properly after oreo 8.0 update. Update installed with usb, factory reset after update and all settings adjusted ok. ARC works ok if tv shut down with long press power button, or power cable off. But after normal press of power button (goes to standby) arc doesn't work. I use Yamaha RX-V683 with latest firmware, absolutely 0-problems with arc in this setup in nougat 7.0. Bravia sync is on and doesn't matter if disabled, didn't help either to reset hdmi-control in yamaha settings. I noticed that when I put tv to standby, amp says "mute on" then "mute off" and then it shuts down. Amp always powers on after tv powers on, so bravia sync / hdmi control works ok.

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

HorGrath — Thu, 31 Jan 2019 10:29:42 GMT

It seems I'm not alone:

https://www.reddit.com/r/bravia/comments/abyw2k/update_from_sony_on_arc_issues_with_oreo/

https://www.reddit.com/r/bravia/comments/a4fa96/x900e_arc_audio_problems_after_oreo_update/

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

dutchice — Fri, 01 Feb 2019 12:18:40 GMT

@HorGrath wrote:

But after normal press of power button (goes to standby) arc doesn't work.

Hi @HorGrath,

It would be helpful if you can describe the issue with as much detail as possible. So if I understand you well, what you mean by "ARC doesn't work", is that after turning the TV back ON from standby, you do not have audio on the AVR anymore. Is that the correct description?

Cheers,

Dutchice

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

Gksonyoh — Sat, 02 Feb 2019 12:50:46 GMT

I’ve run into the same problem after updating to Oreo two days ago. However I found a workaround untIl Sony fixes the root cause. Add an optical cable between the tv and the receiver. The tv still detects the existence of the receiver and switches to external audio, but the receiver then uses the optical cable instead of the hdmi audio. Hope it works for you.

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

HorGrath — Mon, 04 Feb 2019 08:19:54 GMT

@dutchice wrote:
@HorGrath wrote:
But after normal press of power button (goes to standby) arc doesn't work.
Hi @HorGrath,
It would be helpful if you can describe the issue with as much detail as possible. So if I understand you well, what you mean by "ARC doesn't work", is that after turning the TV back ON from standby, you do not have audio on the AVR anymore. Is that the correct description?

Cheers,
Dutchice

Hi, yes audio doesn't come from avr after standby. If I put it back to standby immediately and on again the audio works.

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

HorGrath — Mon, 04 Feb 2019 08:22:20 GMT

@Gksonyoh wrote:
I’ve run into the same problem after updating to Oreo two days ago. However I found a workaround untIl Sony fixes the root cause. Add an optical cable between the tv and the receiver. The tv still detects the existence of the receiver and switches to external audio, but the receiver then uses the optical cable instead of the hdmi audio. Hope it works for you.

Thanks for the advice, but I'll stick to current workarounds with hdmi until solution from sony.

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

Jecht_Sin — Mon, 04 Feb 2019 08:49:40 GMT

It actually works on mine XD80 (I have a Yamaha RX-v483), so maybe a workaround would be to have the same Audio settings. These are mine (in Italian, but they should be easily comprehensible):

I hope it may help!

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

MarkyH3000 — Wed, 06 Feb 2019 19:06:07 GMT

Same problem, if the TV’s been off for a while I turn on and no sound from ARC. It was fine with Android v7. If I turn off then back on it starts working OK. I’ve run out of things to try on both Sony and Yam settings. Again as you the HDMI control is working so power on TV and Yam comes on and select correct input etc.

I have an AF8 and Yam RX-A1080 with latest firmware (1.51)

Sony said the same to me, engineers know about, no ETA for fix.

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

MarkyH3000 — Tue, 19 Feb 2019 18:20:14 GMT

https://www.sony.co.uk/electronics/support/articles/00206881

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

SnAkEs1210 — Thu, 28 Mar 2019 21:01:31 GMT

No ETA for a fix?? 😂 😂 😂 yeah, i doubt very much if they will fix it. Sony don't seem to fix things, they just break stuff with every update they release. I have had issues with my TV for nearly 3 years now and none of those have ever been fixed. The arc issue you are experiencing is exactly the same as the issue I've been experiencing with attaching an external hard drive. I connect a hard drive to my tv and mount it as internal storage (more room for apps). Everything is fine until the tv is off for a longer period of time, then when turning the tv on again the hard drive is unmounted and all my apps are gone or won't open when I click on them. I then have to disconnect the hard drive, reconnect it, turn the tv off and on a bunch of times to get it working again. Sometimes it's only partially working and I can no longer write to the hard drive, which means nothing will install from Google play, i then have to reformat the hard drive and start again. Sony were looking into it 3 years ago, but I like everyone else that's experienced the issue haven't heard anymore about it. I tried 11 different hard drives/USB sticks etc. same thing for everyone. Sony said I need to use one of the recommended hard drives and sent me a list of drives from 2013 that you can't even purchase anymore unless you are lucky enough to find one on ebay second hand 😂 I would put money on it that I would still have the same issue even if I did buy one they recommend. They also broke the write to external drive option with the nougat 7.0 update so now the drive has to be mounted as an internal storage device in order to write to it but that then leads to the issue of the drive disconnecting over night and losing everything, games, apps, pictures everything 😂 I noticed they removed the oreo update now, should've removed the nougat update as well in my opinion, nothing but grief and although Sony seem helpful at first "our engineers our working on a fix" this helpfulness soon fizzles out completely. I wouldn't hold out any hope for the arc issue being fixed. If your tv is still under warranty, I would seriously recommend sending it back and choosing a different brand altogether.

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

haloharry97 — Thu, 28 Mar 2019 21:46:51 GMT

Ya, Sony has lost me as a customer on TV and phones.

Good hardware but tarble software and customer support.

I will never buy a Sony product ever again and I'll make sure my friends and family do the same well.

If my store was still around, I would have demanded them to returning this pile of s*** back. This TV is defective becouse of the software is broken.

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

SnAkEs1210 — Fri, 29 Mar 2019 08:52:21 GMT

You don't have to take it back to the store you bought it from, you can send it back to Sony. I have had to do this 3 times already and the store I originally purchased it from didn't have any part in this. My tv might have to go back for a full refund next time because I am now experiencing this problem when playing hdr content (see pictures). But after speaking to Sony and sending them the pictures, they told me that this is "normal" playback for hdr content. I argued that it wasn't and they then got back to me and told me that the engineers said that the grey borders are due to a system limitation and cannot be fixed. The tv is supposed to be hdr certified but it can't even display the black letterbox on a film shot in wide screen. This issue, along with the hard drive unmounting issue, when mounting as internal storage and as a recording device, which was another reason I bought the tv, now arc is also broken as well, I'm struggling to find a reason to keep the tv. I can't watch hdr, i can't record TV, my little boy can't play the games he wanted to play due to insufficient storage space and it can't be expanded correctly and now my home theater system no longer works correctly, I'm very patient but this really is a step too far now. Don't get me wrong, I have always been pro sony and always buy sony products, my home theater system is sony, I have owned every PlayStation they have released, including the psp, every smart phone I have owned has been sony, I even have two of their party speakers, but after the issues I have faced with this tv and the lack of help I have actually received from their customer services, I feel like I might be purchasing an alternative brand in the future. Hdr grey letterbox issue

Hdr grey letterbox issue

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

haloharry97 — Fri, 29 Mar 2019 10:34:46 GMT

Wow them grey HDR bars will make me go insane.

I play a lot of 3:4 content.

I know when Samsung bring out VRR and hdmi 2.1 ready TV at a good price am moving over.

Unless Sony fixes all these problems

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

SnAkEs1210 — Wed, 10 Apr 2019 13:00:50 GMT

So it's April now, anyone heard anymore on the subject or has it been forgotten about like the hard drive issue??

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

haloharry97 — Wed, 10 Apr 2019 13:51:31 GMT

I get messages every week saying the same thing.

"Thank you for contacting Sony support.

In regards to your enquiry regarding your Sony KD-49XE9005, please be advised that the issue is being investigated by Sony and it will be resolved soon.

Should you have any further enquiries, please feel free to reply to this email.

Thank you for your enquiry.

Yours sincerely

Yomna"

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

SnAkEs1210 — Wed, 10 Apr 2019 14:22:08 GMT

Yeah I used to get those messages, then it fizzled out to nothing. They've never been able to fix the hard drive problem and it is exactly the same thing as the arc issue from what I can gather. The hard drive would be working fine in the evening but the next morning when I switch the tv on, the hard drive would come on (little blue light flickering and noise from it spinning) but all my apps and TV recordings would be gone. Everything was still connected as per the evening before but the tv was no longer using the hard drive for some strange reason, almost as if it didn't know that it was there anymore. Sony did look into fixing it and then nothing ever came of it. I was then told it was the hard drives fault (all 11 of them) so don't be surprised when they tell you that your sound system is not compatible

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

haloharry97 — Wed, 10 Apr 2019 14:29:25 GMT

They can not.

My is officially supported Sony system.

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

SnAkEs1210 — Mon, 27 May 2019 10:28:35 GMT

Well it looks like they have fixed the arc issue, along with dts pass through and kodi 18 has fixed my 4k grey border issue. Latest update is on the Sony website and available to download and install via USB stick. I've tested it a bit and everything actually seems to be working

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

dutchice — Mon, 27 May 2019 13:47:07 GMT

Hi @SnAkEs1210,

Thank you for having patience while work was in progress on the fix, and specially for taking time and sharing your feedback. We greatly appreciate it since it demonstrates your contribution to the Sony Online Community not only when issues arise but also when issues resolve.

It would be nice as well to hear your feedback on the external storage issue as far as the Oreo May update is concerned.

Cheers,

Dutchice

Re: KD-65XE9005 oreo 8.0 hdmi arc not working

MadAsh69 — Mon, 27 May 2019 14:28:05 GMT

I personally found the Quality of Sony's Customer Services is WELL Below Sewage Level and one of the VERY WORST I have ever come through, and I equally found the POOR Quality of the Images Produced by their Camcorder is VERY SHOCKING and VERY DISTURBING indeed.