topic Re: Sony kd49x8305c in Android TV

Sony kd49x8305c

suej70 — Mon, 21 Jan 2019 02:50:48 GMT

I unplugged my perfectly working TV when I went on holiday for 4 weeks. Now it won't turn back on properly. It starts to run through an initial set up, stops, starts again and so on and so on. Left it doing this for 1 hour then another hour and finally researched online and decided to try a hard factory reset. Which I have done twice as suggested on the Sony website if the reset doesn't work the first time. But it's still in the same loop.

Anyone had a similar problem or know a solution. Thanks

Re: Sony kd49x8305c

dutchice — Tue, 22 Jan 2019 18:50:30 GMT

Hi @suej70,

Welcome to the Sony Online Community! It is very unfortunate but the issue you are experiencing is a common exhibiting fault across the entire X8305c line. There is nothing you could have done differently in preventing the fault. The mainboard will require a replacement.

I suggest you contact Sony Support and open a case for the TV. They will be able to verify if your TV is still under warranty and can book a repair for you. Else if it is not, they still can suggest what would be the course of action.

Hope you find my reply useful.

Cheers,

Dutchice

Re: Sony kd49x8305c

suej70 — Tue, 22 Jan 2019 22:01:44 GMT

I've been told it is a mainboard that needs replacing and that it is common in the model.

Re: Sony kd49x8305c

suej70 — Tue, 22 Jan 2019 22:05:45 GMT

Thanks Duchice, will contact Sony Support as suggested.

Re: Sony kd49x8305c

piete242 — Wed, 01 Jan 2020 12:17:42 GMT

We had exact same problem. After hard reset we did get green light for 5 seconds. Thats was it. Mainbord?

Re: Sony kd49x8305c

piete242 — Wed, 01 Jan 2020 12:22:33 GMT

TV is just over 2 ys old ... so Sony does noet help you at all anymore. 650 euro's for just over 2 years is way too much, NEVER again Sony for this reason only.

Please pass it on !! Otherwise they w'll never learn.

Greetz, Piet

Re: Sony kd49x8305c

elixir19 — Sun, 05 Jan 2020 17:22:21 GMT

I agree. For a company that claim to produce quality products and have a strong stand on the environment they produce some very expensive landfill. Never again.

Re: Sony kd49x8305c

elixir19 — Sun, 05 Jan 2020 17:24:21 GMT

Yes, the main board was gone on mine. Anecdotally I have heard that it is due to a cheap capacitor that fails. I believe Sony are aware of this.