topic Re: KD65AF8 Losing internet connection in Android TV

KD65AF8 Losing internet connection

eccles01 — Sun, 23 Sep 2018 11:24:43 GMT

My new Sony Bravia KD65AF8 loses its internet connection to my home network (via wifi) on a regular basis and sometimes in the middle of viewing a programme via an app, such as BBC iPlayer, which is so frustrating. My connected Virgin V6 box has no such issues on the same network and will play the same app with no problem. Any suggestions to help. I have a 200 mbps line.

Re: KD65AF8 Losing internet connection

Pascale_F — Tue, 25 Sep 2018 18:01:21 GMT

Hi eccles01,

Welcome to the community.

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: KD65AF8 Losing internet connection

Almou_10 — Wed, 26 Sep 2018 16:13:44 GMT

Hi eccles01,

I guess you can try first to update the software using this link: https://bit.ly/2O7xHB1. If the software is updated and the internet still drops, try to reset the TV to factory settings from Home - Settings - Storage and Reset - Factory Settings.

Hope this Helps,

Almou_10

Re: KD65AF8 Losing internet connection

eccles01 — Wed, 26 Sep 2018 17:37:07 GMT

Thanks for the suggestion. Sadly the software has only updated in the past few days and it was after that that the loss of internet connection kept occurring. Will try the reset.

Re: KD65AF8 Losing internet connection

eccles01 — Mon, 01 Oct 2018 03:30:13 GMT

Reset the TV, still loses connection about an hour into a programme (particularly Netflix or BBC iPlayer). Have to disable WiFi, switch TV off and on and re-enable WiFi and enter network password to restore connection. Very frustrating.

Re: KD65AF8 Losing internet connection

jsaxton — Mon, 07 Oct 2019 10:46:16 GMT

Hi I am having the same problem I have a KD-43XE8005 and I keep losing Internet connection. It happens both when connected via Ethernet & WIFI.

I am hoping that someone is able to help. I've tried factory reset but it still happens. I've had my router monitored and it is not dropping out so the problem is clearly with the TV.

Re: KD65AF8 Losing internet connection

Minger9851 — Tue, 05 Nov 2019 09:32:24 GMT

I'm having the same problem (Wired & WIFI) doing my head in.

Re: KD65AF8 Losing internet connection

rooobb — Tue, 05 Nov 2019 09:47:17 GMT

Two main things to check:

check where your tv get the actual time: if it gets disaligned google drop the connection. You may prefer to set it manually.
try disabling IPv6 on your router, it may create some problem

Re: KD65AF8 Losing internet connection

jsaxton — Tue, 05 Nov 2019 10:27:32 GMT

Hi Minger9851,

Got this sorted in the end. Sony gave me a link to an updated firmware. Had to download it on my pc then transfer it onto a USB memory stick, plugged it in the TV USB socket and follow instructions. Here's the link:-

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xe80xx_x80xxe_xe83xx-series/kd-49xe8004/downloads/00016210

Re: KD65AF8 Losing internet connection

jsaxton — Tue, 05 Nov 2019 10:29:17 GMT

Thanks rooobb,

Got this sorted, Sony gave me a link to update my firmware.

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xe80xx_x80xxe_xe83xx-series/kd-49xe8004/downloads/00016210