topic Re: KD-49X8309c in Android TV

KD-49X8309c

gavmuir — Sun, 07 Jan 2018 12:34:57 GMT

Over the last couple of days I keep getting a message that android has stopped working on my TV, really annoying when you are in the middle of watching something, how can I fix this?

Re: KD-49X8309c

Sean_Mc — Mon, 08 Jan 2018 12:19:16 GMT

Hi gavmuir,

Welcome to the Sony Community.

Have you tried updating to the latest software version?

Alternatively you can do a factory reset http://bit.ly/2qEmVrd

Please Note: Performing a factory reset will wipe all of your data and settings on your TV.

If you require further help, you can also get in touch with Sony Support here: https://services.sony.co.uk/supportmvc/en/Contact/Email

Hope this helps!

Thanks,

Sean Mc

Re: KD-49X8309c

gavmuir — Mon, 08 Jan 2018 19:30:08 GMT

Thanks have tried a factory reset, which is a bit of pain but seems to have cleared the problem for now

Re: KD-49X8309c

yvrobin71 — Sun, 13 Jan 2019 21:20:11 GMT

My television started playing up two days ago and I cannot get it to play ball at all. The Factory reset has not worked for me so I have booked in for help. Thank you for all the advice.

Re: KD-49X8309c

Phileas_m — Wed, 02 Oct 2019 18:43:46 GMT

How do you do a factory reset, please?

Mike