topic Re: KD-43X8305C 2015 Android TV keeps rebooting in Android TV

KD-43X8305C 2015 Android TV keeps rebooting

Phil_A — Sat, 02 Apr 2016 11:18:51 GMT

Hi,

Before I throw it back at Sony on Monday, has anyone had an issue with their 2015 4k Bravia Android TV continously rebooting? It's basically useless at the moment and stuck on one channel, reboots every few minutes without me even touching anything.

Latest firmware was updated a few weeks ago, problem has only just started happening
Can't seem to get factory reset to work (up arrow on remote, standby/power button on back of TV)
Can't get into the menus without crashing to check for firmware update or do factory reset via menu.

Any suggestions?

Phil

Re: KD-43X8305C 2015 Android TV keeps rebooting

Anonymous — Sat, 02 Apr 2016 12:30:56 GMT

Hi there

Interesting problem you have.

Do you have anything connected to the TV? If so, unplug it, even the aerial cable and see what happens

Cheers

Re: KD-43X8305C 2015 Android TV keeps rebooting

Phil_A — Sat, 02 Apr 2016 13:11:08 GMT

I hadn't thought of unplugging the aerial but I have now have everything unplugged - no HDMI to soundbar, aerial, cat 6. I couldn't disable the wifi since I can't get to the menu but router switched off...no change...

Re: KD-43X8305C 2015 Android TV keeps rebooting

Anonymous — Sat, 02 Apr 2016 13:42:15 GMT

Hi there

Unfortunately its looking like a hardware fault.

Cheers

Re: KD-43X8305C 2015 Android TV keeps rebooting

Phil_A — Sat, 02 Apr 2016 16:22:39 GMT

I think you may be right - either that or Android has somehow become corrupted. It feels as though a factory reset would be the obvious thing but since I can't do that, it's a phone call to Sony on Monday. It somehow feels a bit strange that there isn't a purely hardware way of doing a factory reset...

Re: KD-43X8305C 2015 Android TV keeps rebooting

marwenos — Mon, 25 Apr 2016 09:05:19 GMT

Hi, I'm encountering the same problem as you with this model. Tv reboots endlessly and on the display, I have Android update, starting applications... Do you have any update please from your side ? Regards

Re: KD-43X8305C 2015 Android TV keeps rebooting

Dazrise3 — Wed, 26 Jul 2017 21:09:54 GMT

Hi there

I seem to also have an issue where my TV. Will just reboot, go through the start up and. Start viewing again. Checked all sleep timers help welcome. Lucky I have 5 year warranty

Re: KD-43X8305C 2015 Android TV keeps rebooting

Anonymous — Wed, 26 Jul 2017 21:40:21 GMT

Hello @Dazrise3

Sony would like to investigate your problem with your TV unexpectedly rebooting. Are you able to provide more information (see below for questions).

Thank you

--- --- --- --- ---

Unexpected_Reboot :

(Questions)

Q1 – What is your TV Model Number?

Q2 – Since when did you experience the random reboot issue?

Since TV Purchase?
Since Software update? (Please state exact software/firmware version)
Not Sure?

Q3 – How often does the random reboot issue occur (i.e. once a day, twice a day, once a week etc.?)

Q4 – Are you able to consistently reproduce this issue?

No, the problem is totally random
Yes – Please describe the step-by-step procedure

Q5 – How does your TV receive its broadcast signal?

Digital TV by terrestrial antenna
Digital TV by satellite dish (state satellite system)
Digital TV by cable (state cable provider name)
Analog TV
Other (please describe)

Q6 – Is a CAM card necessary to reproduce the reboot problem?

Q7 – What other devices are connected to the TV?

Q8 – Does disabling Interactive Applications help avoid the reboot problem? (Instructions: HERE)

Q9 – Does turning OFF “Update Guide in Standby” help avoid the reboot problem?

(HOME > Settings > Channel setup > Digital Setup > Guide set-up > Update Guide in standby > OFF)

Q10 – Any other additional information to add?

Re: KD-43X8305C 2015 Android TV keeps rebooting

Dazrise3 — Thu, 27 Jul 2017 19:16:52 GMT

(Questions)

Q1 – What is your TV Model Number? KD-498305C

Q2 – Since when did you experience the random reboot issue?

Since TV Purchase?
Since Software update? (Please state exact software/firmware version) 6.0.1
Not Sure?

Q3 – How often does the random reboot issue occur (i.e. once a day, twice a day, once a week etc.?)

3 or 4 times a week

Q4 – Are you able to consistently reproduce this issue?

No, the problem is totally random

Q5 – How does your TV receive its broadcast signal?

Digital TV by satellite dish (state satellite system) SKY

Q6 – Is a CAM card necessary to reproduce the reboot problem?

unsure what this is

Q7 – What other devices are connected to the TV?

Sony Soundbar and DVD Player

Q8 – Does disabling Interactive Applications help avoid the reboot problem? (Instructions: HERE)

Q9 – Does turning OFF “Update Guide in Standby” help avoid the reboot problem?

(HOME > Settings > Channel setup > Digital Setup > Guide set-up > Update Guide in standby > OFF)

Q10 – Any other additional information to add?

Quinnicus adding : Unexpected_Reboot

Re: KD-43X8305C 2015 Android TV keeps rebooting

Anonymous — Thu, 27 Jul 2017 19:18:11 GMT

@Dazrise3 - Thanks. Sony should pick this up. I added a slight note to the end of your post, specifically for Sony. Cheers

Re: KD-43X8305C 2015 Android TV keeps rebooting

Dazrise3 — Sat, 29 Jul 2017 06:39:49 GMT

Update on the issue. I found last night that the sounds stops for 2-3 minutes then reboots. So annoying when in the middle of something.

Re: KD-43X8305C 2015 Android TV keeps rebooting

ivsivris — Tue, 02 Jan 2018 09:32:05 GMT

Hello guys,

I was wondering, did someone find out a solution? My tv, the same as in this topic, is lately rebooting quite frequently. I am still within warranty, so I'd like to know wether or not this is hardware faillure or something else...

Re: KD-43X8305C 2015 Android TV keeps rebooting

maguilf — Sun, 14 Jan 2018 23:35:55 GMT

Mine had the same problem earlier this year - it's a known issue - Sony sent a replacement

Re: KD-43X8305C 2015 Android TV keeps rebooting

garytgary — Thu, 26 Apr 2018 13:46:41 GMT

Unfortunately folks gone are the days that you just turn things on and they just work ! ( if they didnt work you knew it was broken ) tech companies are of the opinion that we want to spend all of our time updating & generally sorting out their mess !

Sad state of affairs but the only thing in my house that I can guarantee to turn on and be ready a waiting for me nowdays is the Toaster ! lol ok maybe the tap & the toilet ! ( the rest of my life seems to be consumed with updates & experiencing technical difficulties ) ...

Remember that all of the technical advancements are here to improve our lives ( Not ) .. even our cars are hacked and stolen now !!!!

Re: KD-43X8305C 2015 Android TV keeps rebooting

garytgary — Thu, 26 Apr 2018 13:56:50 GMT

Yes folks you can guess that my KDL android tv re boots on a regular basis ( 4 times in the space of half an hour yesterday Lol (rant over) !!!

Re: KD-43X8305C 2015 Android TV keeps rebooting

dutchice — Thu, 26 Apr 2018 15:43:51 GMT

Hi Gary,

You talk about how reliable your toaster and toilet are, but forgot to mention the model of your TV. I suppose it is the same as in the thread title (KD-43X8305C). So try this as a first approach:

Go to Settings > Samba Interactive > Disable

Then go to Settings > Apps > Samba Service Manager > Clear Data and select Disable.

Restart the TV by holding the power button for 6 seconds. Let's wait and see if things will keep working as expected. Keep us posted Gary!

Re: KD-43X8305C 2015 Android TV keeps rebooting

Ba98157643 — Tue, 31 Jul 2018 22:53:07 GMT

Hi, my KD-43X8305C has just started doing this. It doesn’t stay on for more than a few minutes without turning off and on again, and seems to do this instantly if I try to put Netflix on.

My TV was bought in December 2015. If this is a known problem will Sony help out or does anyone have a solution?

Re: KD-43X8305C 2015 Android TV keeps rebooting

pascotn — Sat, 01 Dec 2018 15:50:40 GMT

My Sony KD-43X8309C has just started with this same fault.

It started with random restarts, always going on to Travel channel, TV guide was intermittent.

Tried a few times to do a factory reset, got the green led, restarted once, not twice as per instructions, went straight on to Travel Channel. It should have gone to initial setup.

It also did random restarts during the night and turned itself on.

Now, as of 1st December 2018, it is just constantly trying to reboot itself. It never gets past the coloured circles before it switches of then restarts again. Does this over and over and over and over again.

It has totally put me off Sony TV’s, I will not be buying another as I expect more than two years life out of a TV.

Re: KD-43X8305C 2015 Android TV keeps rebooting

wyrmmmm — Wed, 05 Dec 2018 00:56:49 GMT

I have a different model same problem. This was my first and last Sony TV. Been in the phone all day with them. Just so they could tell me i was screwed.

Re: KD-43X8305C 2015 Android TV keeps rebooting

pascotn — Wed, 05 Dec 2018 01:25:41 GMT

I received a totally unhelpful email from Sony, asking for all the information that I had just given them, plus some more, useless information, besides.

As a result, Sony have just lost a good customer.

I have just been to Richer Sounds and bought another 43” 4K tv of a different make. The new tv is even HDR.

It was half the price of the Sony, has a 6 year warranty (not the poxy 1 year warranty that the Sony had) and is superior to the Sony in every way.

The fact that they only give their TV’s a 1 year warranty, says to me that they do not have much faith in their products.

I was going to buy a Sony PlayStation 4 for Christmas - not any more.

My business will go to companies who care about their customers in future.